{"id":42640,"date":"2017-06-22T07:00:00","date_gmt":"2017-06-22T14:00:00","guid":{"rendered":"https:\/\/www.clearvoice.com\/resources\/content-types-aligning-with-buyer-journey-stages\/"},"modified":"2024-11-04T11:53:50","modified_gmt":"2024-11-04T18:53:50","slug":"content-types-aligning-with-buyer-journey-stages","status":"publish","type":"post","link":"https:\/\/www.clearvoice.com\/resources\/content-types-aligning-with-buyer-journey-stages\/","title":{"rendered":"Content Types: Aligning What You Create With What Your Buyer Wants"},"content":{"rendered":"<p>So, what are we missing here? We\u2019re creating a healthy amount of content, going with quality over quantity. We built buyer personas already and we\u2019re keeping CEO Charles and Marketing Mary in mind for every blog post. We have a content strategy, a content vision, a content&#8230;<\/p>\n<figure id=\"attachment_8401\" aria-describedby=\"caption-attachment-8401\" style=\"width: 1470px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-8401\" src=\"https:\/\/www.clearvoice.com\/wp-content\/uploads\/2023\/04\/asg_1qWAVMVo2Ew4dBAt2Fart_tgkFWWZPYODms20y2F1497546671240-contentconsiderationsbeforecreation.png\" alt=\"Chart on how often B2B marketers consider various concepts while creating content\" width=\"1470\" height=\"776\" \/><figcaption id=\"caption-attachment-8401\" class=\"wp-caption-text\">Source: Content Marketing Institute<\/figcaption><\/figure>\n<p>But \u2014 forgive us, this is a big \u201cbut\u201d here so let\u2019s try that again \u2014 BUT&#8230; we\u2019re not covering content types in relation to buying stages.<\/p>\n<p>Before you start creating content, remember the question you are looking to answer. When in doubt, think of your buyer looking at that content and asking the classic: <em>What\u2019s in it for me?\u00a0<\/em>If your content doesn\u2019t answer that one question, it won\u2019t be valuable enough to pique their interest. And, they will move on to someone who can give them the answer they\u2019re searching for.<\/p>\n<p><a href=\"https:\/\/contentmarketinginstitute.com\/articles\/content-marketing-research-b2b\/\" target=\"_blank\" rel=\"noopener noreferrer\">According to Content Marketing Institute<\/a>, only 53% of B2B marketers are frequently crafting content based on the buyer&#8217;s journey. We know different types of content allow us to target different audiences. We\u2019ve already mapped out content based on buyer personas, and now it\u2019s time to zero in on the buyer\u2019s journey.<\/p>\n<h2>Buyers are self-sufficient and methodical<\/h2>\n<p>It\u2019s not a news flash that today\u2019s buyers are self-educating before they even think about talking to a salesperson. You know&#8230; because you\u2019re a buyer too. Whether a purchase is personal or professional, buyers are methodical with their research.<\/p>\n<p>That research involved checking out the company\u2019s website, reading a blog, retweeting an interesting article they shared on social media, returning to their website to read a case study, comparing and contrasting different services or products with reviews on a third party website\u2026until finally deciding to schedule a demo and ask for pricing.<\/p>\n<p>Some buyers will need to be educated on a problem they don\u2019t even know they have yet, to make your solution or service the answer. Others know their problem all too well, and they need to be educated on why your solution or service is the answer over another. The remaining are done searching for a solution, so they make a choice \u2014 what they hope is the right answer \u2014 and they want validation.<\/p>\n<h2>How structure aligns our content with buyer expectations<\/h2>\n<p>The reality is this: The buying stages just aren\u2019t a focus for a lot of content marketers, especially outside the B2B world. The brand is absolutely important, but so is the business.<\/p>\n<figure id=\"attachment_8402\" aria-describedby=\"caption-attachment-8402\" style=\"width: 1414px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-8402\" src=\"https:\/\/www.clearvoice.com\/wp-content\/uploads\/2023\/04\/asg_1qWAVMVo2Ew4dBAt2Fart_tgkFWWZPYODms20y2F1497546419444-B2Bmarketingorganizationalgoals.png\" alt=\"chart of organizational goals for B2B content marketing\" width=\"1414\" height=\"766\" \/><figcaption id=\"caption-attachment-8402\" class=\"wp-caption-text\">Source: Content Marketing Institute<\/figcaption><\/figure>\n<p>Creating content for the sake of content is what got us in trouble back in the day \u2014 and called a cost center to boot. A modern marketing department <em>is<\/em> a profit center, because it lends an important hand in revenue generation.<\/p>\n<p>No longer is marketing running off to their corner to create cool content that \u201cmight\u201d go over well, while sales is in the other corner doing random cold calls because they have no leads. The lines have become blurred, and the classic love-hate relationship between sales and marketing has morphed into a tolerable marriage.<\/p>\n<p>We need to avoid the fluff with that whole &#8220;if you build it, they will come\u201d mantra, because we all know this is definitely not how content marketing works. We need to figure out exactly <a href=\"https:\/\/www.clearvoice.com\/resources\/b2b-content-guide-fuel-funnel\/\" target=\"_blank\" rel=\"noopener noreferrer\">what types of content<\/a> we should be posting and how various types of content generate leads.<\/p>\n<p>Let\u2019s take that even further with a mindset switch to help you really get the most out of the content you create&#8230;<\/p>\n<ul>\n<li><strong>Instead of asking:<\/strong><br \/>\n<em>What types of content should we be posting?<\/em><\/li>\n<li><strong>Ask this:<\/strong><br \/>\n<em>How can the types of content we post help the buyer solve their problems?<\/em><\/li>\n<\/ul>\n<p>And&#8230;<\/p>\n<ul>\n<li><strong>Instead of asking:<\/strong><br \/>\n<em>How do various types of content generate leads?<\/em><\/li>\n<li><strong>Ask this:<\/strong><br \/>\n<em>How can we meet buyers on their terms (instead of ours) with the content we generate?<\/em><\/li>\n<\/ul>\n<p>This is where the good \u2018ol buying stages come in to save the day, giving us structure to keep our fleeting creative content hearts grounded when we see the next shiny idea and want to take flight.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8403\" style=\"width: 595px; height: 321.492px;\" src=\"https:\/\/www.clearvoice.com\/wp-content\/uploads\/2023\/04\/asg_1qWAVMVo2Ew4dBAt2Fart_tgkFWWZPYODms20y2F1497546568474-typesofcontentforbuying.png\" alt=\"Chart of types of content used to research B2B purchasing decisions\" width=\"1502\" height=\"812\" \/><\/p>\n<p>Source: <a href=\"https:\/\/www.demandgenreport.com\/resources\/research\/the-2017-content-preferences-survey-report\" target=\"_blank\" rel=\"noopener noreferrer\">Demand Gen Report<\/a><\/p>\n<h2>Content that solves the buyer\u2019s problems on their terms<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8458\" src=\"https:\/\/www.clearvoice.com\/wp-content\/uploads\/2023\/04\/delight.jpg\" alt=\"Educate, Consider, Decide, Delight.\" width=\"450\" height=\"663\" \/><br \/>\nAligning content with the buying cycle means we are helping the buyer solve their problems by meeting the buyer on their terms, instead of ours. The result? Intentional content that leads a prospect down a particular path (or funnel, if you prefer) until they decide to become your buyer.<\/p>\n<p>The buyer wasn\u2019t born yesterday, and they expect more from organizations today than they did five years ago. They don\u2019t want Blockbuster (remember them?). They want Amazon Prime.<\/p>\n<p>They\u2019ve seen it all, and they will go where they feel their expectations will be both met and exceeded. Using this thoughtful approach to content types involves creating what speaks to the buyer, where they are today on that path.<\/p>\n<p>There are about <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/model-buyers-journey\/\" target=\"_blank\" rel=\"noopener noreferrer\">a thousand names for these models<\/a>. No matter what you call the buying stages, all models stand for basic principles that are money when it comes to understanding what kind of content you should be creating to reach buyers in these different stages \u2014 and ultimately, generate leads.<\/p>\n<p>We\u2019re going with <strong>Educate<\/strong>, <strong>Consider<\/strong>, <strong>Decide<\/strong>, and a fourth \u2014 to represent the often forgotten stage after the sales closes \u2014 <strong>Delight<\/strong>.<\/p>\n<h2>Four stages of the buyer&#8217;s journey for content:<\/h2>\n<h3>1. Educate:\u00a0Your content brings new possibility to their problem<\/h3>\n<p>Frankly, problems suck, but they certainly make life more interesting in any industry. An organization that\u2019s growing rapidly or dealing with complexities will inevitably encounter problems. Much of the anxiety centered around this stems from the unknown, and feeling alone.<\/p>\n<p>The good news is that plenty of other people have the same problem! So <a href=\"https:\/\/www.clearvoice.com\/resources\/top-7-reasons-brands-stumble-making-great-content-consistently\/\" target=\"_blank\" rel=\"noopener noreferrer\">educational content can be that solution<\/a> and provide a sense of camaraderie. The key is to focus on the solution aspect of every piece of content, rather than dwelling too much on the problem. In other words, no need to be the Debbie Downer of content.<\/p>\n<p>A prospect is more likely to connect with a positive message. While it\u2019s important to hit on the pain points with your content, you don\u2019t want to hit them over the head with the pain they already know intimately. Focus on the community aspect of the problem, using big-picture examples in your industry, like compelling data and research that backs up what your content is hoping to solve.<\/p>\n<p><em>Subtle<\/em> is the key word during this stage, and how-to articles will go over well with this audience. You\u2019re not jumping into features and benefits about your solution, because it has no place here. The buyer still isn\u2019t so sure they need to buy anything. They\u2019re self-educating, skulking around the internet for free information that will help them see the light at the end of the tunnel.<\/p>\n<p>Educational content is <a href=\"https:\/\/www.clearvoice.com\/resources\/25-questions-for-content-strategy\/\">Content Marketing 101<\/a>, really. Content creation will be pretty aggressive to cast a wide net to people in this stage. \u00a0Value is what you\u2019re aiming for to attract and engage a prospect. You\u2019re helping them understand the problem they\u2019ve been facing for a while, so they will see you as the resource to turn to when they\u2019re ready to consider a solution.<\/p>\n<p><strong>Buyer asks:<\/strong> Will you help me understand what it is I need to do here?<br \/>\n<strong>Your content answers with:<\/strong> Yes, because there are many ways we can help you out.<br \/>\n<strong>Sales funnel location:<\/strong> Early<\/p>\n<p><strong>Content types:\u00a0<\/strong><\/p>\n<ul>\n<li>Blog post<\/li>\n<li>Social media post<\/li>\n<li>Advertising<\/li>\n<li>Event<\/li>\n<li>Checklist<\/li>\n<li>Press release<\/li>\n<li>Infographic<\/li>\n<li>Interactive quiz<\/li>\n<li>Explainer video<\/li>\n<li>101 webinar<\/li>\n<li>101 podcast<\/li>\n<li>101 eBook<\/li>\n<\/ul>\n<h3>2. Consider: Your content helps them solve their problem<\/h3>\n<p>Now the buyer knows about the problem, so they are past the need to consume 101 content\u2014though they may occasionally. What they are <em>really<\/em> interested in is the quest for a solution. They\u2019re over this problem they have, and they\u2019re ready to move on with their lives.<\/p>\n<p><a href=\"https:\/\/blog.hubspot.com\/marketing\/content-for-every-funnel-stage#sm.0001jbja0qvqze0ewa11k5tk64q3n\" target=\"_blank\" rel=\"noopener noreferrer\">Consideration content<\/a> should give people an idea of what your organization would be like to work with and spotlight your expertise. This stage can sometimes be overlooked by content marketers, as there is a lot of emphasis on bringing in leads and closing deals. This is right in the middle. Without these types of content, an interested buyer will walk.<\/p>\n<p>Curiosity drives the buyer to play the field a bit, see what kind of solutions are available to help them get out of the pickle they\u2019ve been in for some time. These buyers crave solid information and they will attend one of your webinars, so they can interact with you and see what you can offer them. They also will devour case studies to hear success stories from people they can relate to.<\/p>\n<p>Your content needs to provide in-depth education to encourage them to consider you as an authority in the space, rather than another solution in a sea of many. If the content works, your company will make it to the final cut because of the value you demonstrated.<\/p>\n<p><strong>Buyer asks:<\/strong> Will you give me an idea what it would be like to work with you?<br \/>\n<strong>Your content answers with:<\/strong> Yes, because we know you\u2019ll see the value in this partnership.<br \/>\n<strong>Sales funnel location:<\/strong> Middle<\/p>\n<p><strong>Content types:\u00a0<\/strong><\/p>\n<ul>\n<li>Case study<\/li>\n<li>Customer video<\/li>\n<li>Testimonial<\/li>\n<li>Product review<\/li>\n<li>Expert guide<\/li>\n<li>Solution comparison<\/li>\n<li>In-depth webinar<\/li>\n<li>In-depth podcast<\/li>\n<li>In-depth video<\/li>\n<\/ul>\n<h3>3. Decide: Your content confirms their decision is the answer<\/h3>\n<p>Once your buyer has come this far and narrowed it down to a few contenders, the last thing you want to do is spook them with ho-hum, irrelevant content that leaves them feeling stranded\u2014or worse, running off to the runner-up when they thought you were the winner. They\u2019re well past educational content, because they\u2019ve made up their mind.<\/p>\n<p>Oddly, this stage doesn\u2019t get the attention it deserves. It falls into the hands of busy sales teams who never get around to creating it. Marketing hears sales needs this content to help them close deals, but they\u2019re busy fiddling around with the hefty content creation necessary to address the earlier stages of the funnel.<\/p>\n<p>Buyers remorse happens with solutions and services, just like it does with the abandoned shopping cart online when you got distracted or the outfit you returned because you hoped to find something a little better.<\/p>\n<p><a href=\"https:\/\/www.ironpaper.com\/webintel\/articles\/how-to-match-content-to-buyers-journey-stage\/\" target=\"_blank\" rel=\"noopener noreferrer\">Decision stage content<\/a> needs to reduce friction and aid the purchasing process so it\u2019s smooth-sailing all the way to the signed contract. This validates their decision, so they can rest easy with the way you handled the situation. Now, they\u2019ll know your solution was the answer to their problem all along and they\u2019ll be happy with it.<\/p>\n<p><strong>Buyer asks:<\/strong> Will you make the buying part easy on me?<br \/>\n<strong>Your content answers with:<\/strong> Yes, because we want you to feel good about your decision.<br \/>\n<strong>Sales funnel location:<\/strong> Late<\/p>\n<p><strong>Content types:\u00a0<\/strong><\/p>\n<ul>\n<li>Demo<\/li>\n<li>Trial<\/li>\n<li>ROI calculator<\/li>\n<li>Implementation guide<\/li>\n<li>Pricing sheet<\/li>\n<li>Product info<\/li>\n<li>FAQs<\/li>\n<\/ul>\n<h3>4. Delight: Your content supports their overall success<\/h3>\n<p>When the sale closes, nothing closes for the customer. They are embarking on a new journey with your solution or service. This fourth stage is often forgotten, because it isn\u2019t about a cut-and-dry transaction: It\u2019s about the potential for a lasting partnership.<\/p>\n<p>So, once the customer has decided to go with your offering, it&#8217;s your job to continue to support that decision and help them reach success. You\u2019re not the only answer, but you are the one they have decided upon for now. To keep them as a customer, <a href=\"https:\/\/www.clearvoice.com\/resources\/12-must-tools-tactics-content-distribution-promotion\/\" target=\"_blank\" rel=\"noopener noreferrer\">your content needs to nurture them<\/a> as they continue to face everyday challenges.<\/p>\n<p>How are you going to help them get the most out of your solution to meet these challenges? You need to be there for them, stay in touch, and provide continuous learning to help them achieve their goals. When you are truly delighting your customer through content, they will develop loyalty to your brand because you showed them the level of commitment they expected after they made their purchasing decision.<\/p>\n<p>Out of the bunch, this buying stage is perhaps the most powerful and the most vulnerable. If we don\u2019t focus on delighting the customer, we risk losing them to daily frustrations that send them straight into the arms of the competitor we thought we \u201cbeat\u201d already.<\/p>\n<p>If we do it right, and delight the customer, we have a grand opportunity to turn the customer into a loyalist to our cause, resulting in everything from upselling to referrals. Then we can change their name from <em>customer<\/em> to <em>champion<\/em>.<\/p>\n<p><strong>Buyer asks:<\/strong> Will you keep helping me with challenges as they come up?<br \/>\n<strong>Your content answers with:<\/strong> Yes, because we care about your ongoing success.<br \/>\n<strong>Sales funnel location:<\/strong> Off the grid<\/p>\n<p><strong>Content types:\u00a0<\/strong><\/p>\n<ul>\n<li>Onboarding trainings<\/li>\n<li>Webinars on new features<\/li>\n<li>Support community<\/li>\n<li>Customer satisfaction surveys<\/li>\n<li>Customer thought leadership blogs<\/li>\n<li>Social listening<\/li>\n<\/ul>\n<h2>Recap of content types for your buyers<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8460 size-full\" src=\"https:\/\/www.clearvoice.com\/wp-content\/uploads\/2023\/04\/delight2.jpg\" alt=\"content type breakdown\" width=\"987\" height=\"637\" \/><\/p>\n<p>We need to be both: the \u201cbrand first\u201d marketer and the \u201cbusiness savvy\u201d marketer. We need to know who we are and where we\u2019re going as a company, but we also need to know who <em>they<\/em> are and where they\u2019re going as a buyer.<\/p>\n<p>It\u2019s going beyond quality, and even beyond the buyer personas we so dutifully crafted for our content strategy. It\u2019s going deep into the behaviors and actions a buyer takes, from the time they first see your logo to the moment they choose your solution and become your customer \u2014and, hopefully one day, become a champion that stands by your brand.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;What types of content should I be posting? How do various types of content generate leads?&#8221; Marketing consultant Britt Skrabanek helps map out content and the buyer\u2019s journey to answer these all too common questions.<\/p>\n","protected":false},"author":116,"featured_media":34600,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[154],"tags":[178],"ppma_author":[254],"class_list":["post-42640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive","tag-n-a"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aligning What You Create With Content Your Buyer Wants<\/title>\n<meta name=\"description\" content=\"&quot;How do various types of content generate leads?&quot; Consultant Britt Skrabanek maps out content and the 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